Stop on reply.
A reply from anyone at a company stops the sequence for everyone there.
Every reply read, sorted and answered.
Sellbird reads every connected inbox around the clock and sorts each reply: a question, interest, an out-of-office or an unsubscribe. Your agent drafts the answer with the whole conversation in view, and you approve it before it goes.
Today5
OFOwen FisherRe: Inspections booked while you’re on a roofDoes it work with Jobber? That’s where all our jobs live.
MRMarcus ReedRe: Booked jobs from your adsCan you send over a contract to review?
DWDana WhitfieldRe: Your front desk, backThursday at 2 works. Send an invite?
HCHannah ColeAutomatic reply: New patients who don’t…I’m out of the office until Monday.
RDRay DelgadoRe: Quotes while you’re mowingPlease take me off your list.
Re: Inspections booked while you’re on a roofOwen Fisher · Boulder Roof Works · 3 messages
QuestionSR
Sam RiveraMon 9:12 AM · step 1
Hi Owen, I noticed Boulder Roof Works asks homeowners to call to book an inspection…
OF
Owen FisherToday 8:41 AM
Interesting timing, we just lost our office admin. Does it work with Jobber? That’s where all our jobs live. And what does it cost for a 6-person crew?
Reply drafted by Claude CodeNeeds approvalHi Owen, sorry to hear about your admin. Yes: Bookwell syncs both ways with Jobber, so a booking lands as a job with the address already filled in. For a crew of six it’s $89 a month. Want me to set up a trial on your site this week?
About OwenVerified
CompanyBoulder Roof WorksBoulder, CO · 6 people
SignalsNo online bookingHiring: office admin
CampaignAustin roofersStep 1 of 3 · stopped on reply
Sorted by rule. Recognised auto-replies do not stop a sequence. Unsubscribe always does.
Automatic replies are recognised from the headers mail servers add, so they don't count as interest. A request to stop wins over everything and suppresses the address across the workspace.
OFOwen FisherRe: Inspections booked while you’re on a roof
MRMarcus ReedRe: Booked jobs from your ads
DWDana WhitfieldRe: Your front desk, back
HCHannah ColeAutomatic reply: New patients who don’t…
RDRay DelgadoRe: Quotes while you’re mowing
Re: Inspections booked while you’re on a roofOwen Fisher · Boulder Roof Works · 3 messages
QuestionSR
Sam RiveraMon 9:12 AM · step 1
Hi Owen, I noticed Boulder Roof Works asks homeowners to call to book an inspection…
OF
Owen FisherToday 8:41 AM
Interesting timing, we just lost our office admin. Does it work with Jobber? That’s where all our jobs live. And what does it cost for a 6-person crew?
Reply drafted by Claude CodeNeeds approvalHi Owen, sorry to hear about your admin. Yes: Bookwell syncs both ways with Jobber, so a booking lands as a job with the address already filled in. For a crew of six it’s $89 a month. Want me to set up a trial on your site this week?
2 people replied in BookwellSellbird · just now · Open the conversations
reply.received → your webhookSigned, so your automation can start your agent
Told, not flooded.
One email to the workspace when people reply, at most every ten minutes.
A signed webhook.
Each reply posted to your endpoint with an HMAC signature, so your automation can wake your agent.
Replies,
answered.
How does Sellbird tell a real reply from an auto-reply?
By rule, not by AI. Out-of-office and other automatic replies are recognised from the headers mail servers add and from known subjects, so they don’t stop a sequence. A message a person wrote is marked as needing a reply.
What happens when someone unsubscribes?
They are never emailed again. Whether they use the link, the one-click header or just say so in a reply, the address is suppressed across the workspace at once.
Who answers the replies?
Your agent drafts each answer with the whole thread and the contact’s research in view, and the draft waits for your approval. Anything your agent shouldn’t answer alone, like a contract question, is flagged for you.
How will I know someone replied?
Sellbird emails your workspace when a person replies, at most once every ten minutes. It can also post each reply to a signed webhook so your own automation can wake your agent.
Do I need to keep my agent running to catch replies?
No. Sellbird reads every connected inbox around the clock. Replies wait in Conversations until you or your agent pick them up.
Never miss the reply that matters.
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